711-0522/08 – Communication Skills (Kom Dov)

Gurantor departmentDepartment of Social SciencesCredits2
Subject guarantorMgr. Jana Matochová, Ph.D.Subject version guarantorMgr. Jana Matochová, Ph.D.
Study levelundergraduate or graduateRequirementChoice-compulsory type B
Study languageEnglish
Year of introduction2015/2016Year of cancellation
Intended for the facultiesFSIntended for study typesBachelor, Follow-up Master
Instruction secured by
LoginNameTuitorTeacher giving lectures
MAT17 Mgr. Jana Matochová, Ph.D.
PAL04 Mgr. Libuše Páleníčková, Ph.D.
SCH0130 Mgr. Martina Schneiderová, Ph.D.
Extent of instruction for forms of study
Form of studyWay of compl.Extent
Full-time Graded credit 2+1
Part-time Graded credit 0+8

Subject aims expressed by acquired skills and competences

- to characterize of types interpersonal communication - to recognize effective communication from ineffective - to understand empathy - to recognize positional and principal negotiating - to illustrate parallel transaction - to apply methods of leading interview - to analyze interpersonal styles in solving conflict - to demonstrate styles of manipulation

Teaching methods



The goal of seminary is to provide basic teoretical cnowledge of the psychology in the human communication and allow practice of choosen communication skills and technics.

Compulsory literature:

MüHLEISEN, Stefan and Nadine OBERHUBER. Karrierefaktor Soft Skills. Haufe Lexware, 2005. ISBN 978-3-448-06825-2. PETERS-KüHLINGER, Gabriele and John FRIEDEL. Soft Skills. Haufe Lexware, 2008. ISBN 978-3-648-03431-6.

Recommended literature:

GIBLIN, Les. How to be People Smart. Les Giblin Books, 2011. ISBN 9781937094034. PAUL, David. Communication strategies level 2. Heinle ELT, 2010. ISBN 9789814232623.

Way of continuous check of knowledge in the course of semester

seminar paper on the selected topic, a written test


MS Teams

Other requirements

There are no other requirements for students.


Subject has no prerequisities.


Subject has no co-requisities.

Subject syllabus:

1. General analysis human communication. Purpose of communication, communication context, communication motives. 2. Nonverbal communication. 3. Verbal communication. Paralinguistic. Principles of verbal communication. 4. Mistakes in judgment of others. 5. Empathy. Feedback. 6. Techniques of interviewing. 7. Influencing. Maneuver and manipulation. 8. The basic hostile pressure methods. 9. Negotiation. 10.Conflicts and solving. 11.Interpersonal styles. 12.Transactional analysis. 13.Psychological aspects of mas-media communication. 14.Intercultural communication. Dimension of time in communication.

Conditions for subject completion

Full-time form (validity from: 2019/2020 Winter semester)
Task nameType of taskMax. number of points
(act. for subtasks)
Min. number of pointsMax. počet pokusů
Graded credit Graded credit 100  51 3
Mandatory attendence participation: active participation in seminars (80%) directed reading written test

Show history

Conditions for subject completion and attendance at the exercises within ISP: Final written test

Show history

Occurrence in study plans

Academic yearProgrammeField of studySpec.ZaměřeníFormStudy language Tut. centreYearWSType of duty
2021/2022 (N0714A270012) Control of Machines and Processes P English Ostrava 2 Choice-compulsory type B study plan
2019/2020 (N0715A270009) Industrial Engineering P English Ostrava 2 Choice-compulsory type B study plan

Occurrence in special blocks

Block nameAcademic yearForm of studyStudy language YearWSType of blockBlock owner

Assessment of instruction

Předmět neobsahuje žádné hodnocení.