711-0522/09 – Communication Skills (Kom Dov)

Gurantor departmentDepartment of Social SciencesCredits3
Subject guarantorMgr. Jana Matochová, Ph.D.Subject version guarantorMgr. Jana Matochová, Ph.D.
Study levelundergraduate or graduateRequirementCompulsory
Year4Semesterwinter
Study languageCzech
Year of introduction2016/2017Year of cancellation
Intended for the facultiesFBIIntended for study typesBachelor
Instruction secured by
LoginNameTuitorTeacher giving lectures
MAT17 Mgr. Jana Matochová, Ph.D.
PAL04 Mgr. Libuše Páleníčková, Ph.D.
SCH0130 Mgr. Martina Schneiderová, Ph.D.
Extent of instruction for forms of study
Form of studyWay of compl.Extent
Full-time Credit 0+2
Combined Credit 8+0

Subject aims expressed by acquired skills and competences

- to characterize of types interpersonal communication - to recognize effective communication from ineffective - to understand empathy - to recognize positional and principal negotiating - to illustrate parallel transaction - to apply methods of leading interview - to analyze interpersonal styles in solving conflict - to demonstrate styles of manipulation

Teaching methods

Lectures
Seminars
Tutorials

Summary

The goal of seminary is to provide basic teoretical cnowledge of the psychology in the human communication and allow practice of choosen communication skills and technics.

Compulsory literature:

Mühleisen, Stefan, Nadine Oberhuber. Karrierefaktor Soft Skills. Haufe Lexware, 2005. ISBN 978-3-448-06825-2. Gabriele Peters-Kühlinger, Friedel John. Soft Skills. Haufe Lexware, 2008. ISBN: 978-3-648-03431-6.

Recommended literature:

Les Giblin. How to be People Smart. Editorial Renuevo, 2011. ISBN: 978-1-937-09403-4. D. Paul. COMMUNICATION STRATEGIES Second Edition 1 STUDENT´S BOOK. Heinle ELT part of Cengage Lea, 2008.ISBN: 9814232599.

Way of continuous check of knowledge in the course of semester

exercise

E-learning

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Další požadavky na studenta

There are no other requirements for students.

Prerequisities

Subject has no prerequisities.

Co-requisities

Subject has no co-requisities.

Subject syllabus:

1. Verbal communication. Principles of effective communication. 2. Mistakes in the assessment of others. Barriers in communication. 3. Nonverbal communication. 4. Self-management - cultivating the ability to manage yourself. 5. Active listening as a basis for understanding. 6. Communication techniques - presentation, self-presentation, interviewing, conducting of meetings, mediation. 7. Conflicts and their resolution. Interpersonal styles. 8. Conflict resolution in terms of transactional analysis. 9. Influencing and manipulation. Meetings with the client and tactical managing of manipulative approaches. 10. Negotiation, persuasiveness and credibility. 11. Communication within the organization, types of communication networks, principles of good communication in working groups, mobbing. 12. Assertive behavior, assertive methods.

Conditions for subject completion

Combined form (validity from: 2016/2017 Winter semester)
Task nameType of taskMax. number of points
(act. for subtasks)
Min. number of points
Credit Credit 100  51
Mandatory attendence parzicipation: 80% compulsory attendance written test

Show history

Occurrence in study plans

Academic yearProgrammeField of studySpec.FormStudy language Tut. centreYearWSType of duty
2019/2020 (B3908) Fire Protection and Industrial Safety (3908R005) Engineering Safety of Persons and Property P Czech Ostrava 4 Choice-compulsory study plan
2019/2020 (B3908) Fire Protection and Industrial Safety (3908R005) Engineering Safety of Persons and Property K Czech Ostrava 4 Choice-compulsory study plan
2019/2020 (B3908) Fire Protection and Industrial Safety (3908R005) Engineering Safety of Persons and Property K Czech Lázně Bohdaneč 4 Choice-compulsory study plan
2019/2020 (B3908) Fire Protection and Industrial Safety (3908R001) Occupational and Process Safety P Czech Ostrava 4 Compulsory study plan
2019/2020 (B3908) Fire Protection and Industrial Safety (3908R001) Occupational and Process Safety K Czech Ostrava 4 Compulsory study plan
2019/2020 (B3908) Fire Protection and Industrial Safety (3908R001) Occupational and Process Safety K Czech Lázně Bohdaneč 4 Compulsory study plan

Occurrence in special blocks

Block nameAcademic yearForm of studyStudy language YearWSType of blockBlock owner