711-0522/09 – Communication Skills (Kom Dov)

Gurantor department	Department of Social Sciences	Credits	3
Subject guarantor	Mgr. Jana Matochová, Ph.D.	Subject version guarantor	Mgr. Jana Matochová, Ph.D.
Study level	undergraduate or graduate	Requirement	Compulsory
Year	4	Semester	winter
		Study language	Czech
Year of introduction	2016/2017	Year of cancellation
Intended for the faculties	FBI	Intended for study types	Bachelor

Instruction secured by
Login	Name	Tuitor	Teacher giving lectures
MAT17	Mgr. Jana Matochová, Ph.D.
SCH0130	Mgr. Martina Schneiderová, Ph.D.

Extent of instruction for forms of study
Form of study	Way of compl.	Extent
Full-time	Credit	0+2
Part-time	Credit	8+0

Subject aims expressed by acquired skills and competences

- to characterize of types interpersonal communication - to recognize effective communication from ineffective - to understand empathy - to recognize positional and principal negotiating - to illustrate parallel transaction - to apply methods of leading interview - to analyze interpersonal styles in solving conflict - to demonstrate styles of manipulation

Teaching methods

Lectures
Seminars
Tutorials

Summary

The goal of seminary is to provide basic teoretical cnowledge of the psychology in the human communication and allow practice of choosen communication skills and technics.

Compulsory literature:

MüHLEISEN, Stefan and Nadine OBERHUBER. Karrierefaktor Soft Skills. Haufe Lexware, 2005. ISBN 978-3-448-06825-2. PETERS-KüHLINGER, Gabriele and John FRIEDEL. Soft Skills. Haufe Lexware, 2008. ISBN 978-3-648-03431-6.

Recommended literature:

GIBLIN, Les. How to be People Smart. Les Giblin Books, 2011. ISBN 9781937094034. PAUL, David. Communication strategies level 2. Heinle ELT, 2010. ISBN 9789814232623.

Way of continuous check of knowledge in the course of semester

seminar paper on selected topic, written test

E-learning

MS Teams

Other requirements

There are no other requirements for students.

Prerequisities

Subject has no prerequisities.

Co-requisities

Subject has no co-requisities.

Subject syllabus:

1. Verbal communication. Principles of effective communication. 2. Mistakes in the assessment of others. Barriers in communication. 3. Nonverbal communication. 4. Self-management - cultivating the ability to manage yourself. 5. Active listening as a basis for understanding. 6. Communication techniques - presentation, self-presentation, interviewing, conducting of meetings, mediation. 7. Conflicts and their resolution. 8. Interpersonal styles. 9. Conflict resolution in terms of transactional analysis. 10. Influencing and manipulation. Meetings with the client and tactical managing of manipulative approaches. 11. Negotiation, persuasiveness and credibility. 12. Communication within the organization, types of communication networks, principles of good communication in working groups, mobbing. 13. Assertive behavior, assertive methods. 14. Psychological aspects of mas-media communication.

Conditions for subject completion

Full-time form (validity from: 2016/2017 Winter semester)

Task name	Type of task	Max. number of points (act. for subtasks)	Min. number of points	Max. počet pokusů
Credit	Credit	100	51	3

Valid from	Valid until	Mandatory attendence participation
Apr 25, 2020 11:11:02 AM	Aug 8, 2023 7:41:27 PM	80% compulsory attendance directed reading written test
Apr 17, 2019 2:45:57 PM	Apr 25, 2020 11:11:02 AM	80% compulsory attendance, written test
Apr 17, 2019 2:40:25 PM	Apr 17, 2019 2:45:57 PM	80% compulsory attendance written test
Apr 17, 2019 2:39:47 PM	Apr 17, 2019 2:40:25 PM	80% compulsory attendance písemný test

Mandatory attendence participation: Compulsory participation in all seminary exercises, the maximum leave of absence is 20%.

Show history

Conditions for subject completion and attendance at the exercises within ISP: In ISP completion of all mandatory tasks within individually agreed deadlines.

Show history

Valid from	Valid until	Conditions for subject completion and attendance at the exercises within ISP
Jan 24, 2023 1:11:01 PM	Aug 8, 2023 7:30:53 PM	Final written test

Occurrence in study plans

Academic year	Programme	Branch/spec.	Form	Study language	Tut. centre	Year	Type of duty
2023/2024	(B3908) Fire Protection and Industrial Safety	(3908R001) Occupational and Process Safety	P	Czech	Ostrava	4	Compulsory	study plan
2023/2024	(B3908) Fire Protection and Industrial Safety	(3908R001) Occupational and Process Safety	K	Czech	Ostrava	4	Compulsory	study plan
2023/2024	(B3908) Fire Protection and Industrial Safety	(3908R001) Occupational and Process Safety	K	Czech	Lázně Bohdaneč	4	Compulsory	study plan
2023/2024	(B3908) Fire Protection and Industrial Safety	(3908R005) Engineering Safety of Persons and Property	P	Czech	Ostrava	4	Choice-compulsory	study plan
2023/2024	(B3908) Fire Protection and Industrial Safety	(3908R005) Engineering Safety of Persons and Property	K	Czech	Ostrava	4	Choice-compulsory	study plan
2023/2024	(B3908) Fire Protection and Industrial Safety	(3908R005) Engineering Safety of Persons and Property	K	Czech	Lázně Bohdaneč	4	Choice-compulsory	study plan
2022/2023	(B3908) Fire Protection and Industrial Safety	(3908R005) Engineering Safety of Persons and Property	K	Czech	Ostrava	4	Choice-compulsory	study plan
2022/2023	(B3908) Fire Protection and Industrial Safety	(3908R005) Engineering Safety of Persons and Property	K	Czech	Lázně Bohdaneč	4	Choice-compulsory	study plan
2022/2023	(B3908) Fire Protection and Industrial Safety	(3908R005) Engineering Safety of Persons and Property	P	Czech	Ostrava	4	Choice-compulsory	study plan
2022/2023	(B3908) Fire Protection and Industrial Safety	(3908R001) Occupational and Process Safety	P	Czech	Ostrava	4	Compulsory	study plan
2022/2023	(B3908) Fire Protection and Industrial Safety	(3908R001) Occupational and Process Safety	K	Czech	Ostrava	4	Compulsory	study plan
2022/2023	(B3908) Fire Protection and Industrial Safety	(3908R001) Occupational and Process Safety	K	Czech	Lázně Bohdaneč	4	Compulsory	study plan
2021/2022	(B3908) Fire Protection and Industrial Safety	(3908R005) Engineering Safety of Persons and Property	P	Czech	Ostrava	4	Choice-compulsory	study plan
2021/2022	(B3908) Fire Protection and Industrial Safety	(3908R005) Engineering Safety of Persons and Property	K	Czech	Ostrava	4	Choice-compulsory	study plan
2021/2022	(B3908) Fire Protection and Industrial Safety	(3908R005) Engineering Safety of Persons and Property	K	Czech	Lázně Bohdaneč	4	Choice-compulsory	study plan
2021/2022	(B3908) Fire Protection and Industrial Safety	(3908R001) Occupational and Process Safety	P	Czech	Ostrava	4	Compulsory	study plan
2021/2022	(B3908) Fire Protection and Industrial Safety	(3908R001) Occupational and Process Safety	K	Czech	Ostrava	4	Compulsory	study plan
2021/2022	(B3908) Fire Protection and Industrial Safety	(3908R001) Occupational and Process Safety	K	Czech	Lázně Bohdaneč	4	Compulsory	study plan
2020/2021	(B3908) Fire Protection and Industrial Safety	(3908R005) Engineering Safety of Persons and Property	P	Czech	Ostrava	4	Choice-compulsory	study plan
2020/2021	(B3908) Fire Protection and Industrial Safety	(3908R005) Engineering Safety of Persons and Property	K	Czech	Ostrava	4	Choice-compulsory	study plan
2020/2021	(B3908) Fire Protection and Industrial Safety	(3908R005) Engineering Safety of Persons and Property	K	Czech	Lázně Bohdaneč	4	Choice-compulsory	study plan
2020/2021	(B3908) Fire Protection and Industrial Safety	(3908R001) Occupational and Process Safety	P	Czech	Ostrava	4	Compulsory	study plan
2020/2021	(B3908) Fire Protection and Industrial Safety	(3908R001) Occupational and Process Safety	K	Czech	Ostrava	4	Compulsory	study plan
2020/2021	(B3908) Fire Protection and Industrial Safety	(3908R001) Occupational and Process Safety	K	Czech	Lázně Bohdaneč	4	Compulsory	study plan
2019/2020	(B3908) Fire Protection and Industrial Safety	(3908R005) Engineering Safety of Persons and Property	P	Czech	Ostrava	4	Choice-compulsory	study plan
2019/2020	(B3908) Fire Protection and Industrial Safety	(3908R005) Engineering Safety of Persons and Property	K	Czech	Ostrava	4	Choice-compulsory	study plan
2019/2020	(B3908) Fire Protection and Industrial Safety	(3908R005) Engineering Safety of Persons and Property	K	Czech	Lázně Bohdaneč	4	Choice-compulsory	study plan
2019/2020	(B3908) Fire Protection and Industrial Safety	(3908R001) Occupational and Process Safety	P	Czech	Ostrava	4	Compulsory	study plan
2019/2020	(B3908) Fire Protection and Industrial Safety	(3908R001) Occupational and Process Safety	K	Czech	Ostrava	4	Compulsory	study plan
2019/2020	(B3908) Fire Protection and Industrial Safety	(3908R001) Occupational and Process Safety	K	Czech	Lázně Bohdaneč	4	Compulsory	study plan

Occurrence in special blocks

Block name	Academic year	Form of study	Study language	Year	W	S	Type of block	Block owner

Assessment of instruction