711-0522/12 – Communication Skills (Kom Dov)
| Gurantor department | Department of Social Sciences | Credits | 2 |
| Subject guarantor | Mgr. Jana Matochová, Ph.D. | Subject version guarantor | Mgr. Jana Matochová, Ph.D. |
| Study level | undergraduate or graduate | Requirement | Choice-compulsory type B |
| Year | 2 | Semester | summer |
| | Study language | Czech |
| Year of introduction | 2019/2020 | Year of cancellation | |
| Intended for the faculties | FBI, FS | Intended for study types | Follow-up Master, Master, Bachelor |
Subject aims expressed by acquired skills and competences
- to characterize of types interpersonal communication
- to recognize effective communication from ineffective
- to understand empathy
- to recognize positional and principal negotiating
- to illustrate parallel transaction
- to apply methods of leading interview
- to analyze interpersonal styles in solving conflict
- to demonstrate styles of manipulation
Teaching methods
Lectures
Seminars
Tutorials
Summary
The goal of seminary is to provide basic teoretical cnowledge of the psychology in the human communication and allow practice of choosen communication skills
and technics.
Compulsory literature:
Recommended literature:
Way of continuous check of knowledge in the course of semester
seminar paper on the selected topic, written test
E-learning
MS Teams
Other requirements
There are no other requirements for students.
Prerequisities
Subject has no prerequisities.
Co-requisities
Subject has no co-requisities.
Subject syllabus:
1. Verbal communication. Principles of effective communication.
2. Mistakes in the assessment of others. Barriers in communication.
3. Nonverbal communication.
4. Self-management - cultivating the ability to manage yourself.
5. Active listening as a basis for understanding.
6. Communication techniques - presentation, self-presentation,
interviewing, conducting of meetings.
7. Mediation.
8. Conflicts and their resolution.
9. Interpersonal styles.
10. Conflict resolution in terms of transactional analysis.
11. Influencing and manipulation. Meetings with the client and tactical managing of manipulative approaches.
12. Negotiation, persuasiveness and credibility.
13. Communication within the organization, types of communication networks, principles of good communication in working groups, mobbing.
14. Assertive behavior, assertive methods.
Conditions for subject completion
Occurrence in study plans
Occurrence in special blocks
Assessment of instruction