711-0522/13 – Communication Skills (Kom Dov)

Gurantor departmentDepartment of Social SciencesCredits2
Subject guarantorMgr. Jana Matochová, Ph.D.Subject version guarantorMgr. Jana Matochová, Ph.D.
Study levelundergraduate or graduateRequirementOptional
Year2Semestersummer
Study languageCzech
Year of introduction2019/2020Year of cancellation
Intended for the facultiesFMTIntended for study typesBachelor, Follow-up Master, Master
Instruction secured by
LoginNameTuitorTeacher giving lectures
MAT17 Mgr. Jana Matochová, Ph.D.
PAL04 Mgr. Libuše Páleníčková, Ph.D.
SCH0130 Mgr. Martina Schneiderová, Ph.D.
Extent of instruction for forms of study
Form of studyWay of compl.Extent
Full-time Credit 0+2
Part-time Credit 8+0

Subject aims expressed by acquired skills and competences

- to characterize of types interpersonal communication - to recognize effective communication from ineffective - to understand empathy - to recognize positional and principal negotiating - to illustrate parallel transaction - to apply methods of leading interview - to analyze interpersonal styles in solving conflict - to demonstrate styles of manipulation

Teaching methods

Lectures
Seminars
Tutorials

Summary

The goal of seminary is to provide basic teoretical cnowledge of the psychology in the human communication and allow practice of choosen communication skills and technics.

Compulsory literature:

MüHLEISEN, Stefan and Nadine OBERHUBER. Karrierefaktor Soft Skills. Haufe Lexware, 2005. ISBN 978-3-448-06825-2. PETERS-KüHLINGER, Gabriele and John FRIEDEL. Soft Skills. Haufe Lexware, 2008. ISBN 978-3-648-03431-6.

Recommended literature:

GIBLIN, Les. How to be People Smart. Les Giblin Books, 2011. ISBN 9781937094034. PAUL, David. Communication strategies level 2. Heinle ELT, 2010. ISBN 9789814232623.

Way of continuous check of knowledge in the course of semester

seminar paper on the selected topic, written test

E-learning

MS Teams

Other requirements

There are no other requirements for students.

Prerequisities

Subject has no prerequisities.

Co-requisities

Subject has no co-requisities.

Subject syllabus:

1.Verbal communication. Principles of effective communication. 2.Mistakes in the assessment of others. Barriers in communication. 3.Nonverbal communication. 4.Self-management - cultivating the ability to manage yourself. 5.Active listening as a basis for understanding. 6.Communication techniques - presentation, self-presentation, interviewing, conducting of meetings. 7.Mediation. 8.Conflicts and their resolution. 9.Interpersonal styles. 10.Conflict resolution in terms of transactional analysis. 11.Influencing and manipulation. Meetings with the client and tactical managing of manipulative approaches. 12.Negotiation, persuasiveness and credibility. 13.Communication within the organization, types of communication networks, principles of good communication in working groups, mobbing. 14.Assertive behavior, assertive methods.

Conditions for subject completion

Full-time form (validity from: 2019/2020 Winter semester)
Task nameType of taskMax. number of points
(act. for subtasks)		Min. number of pointsMax. počet pokusů
Credit Credit 85  85 3
Mandatory attendence participation: active participation in seminars (80%) directed reading written test

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Conditions for subject completion and attendance at the exercises within ISP: Final written test

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Occurrence in study plans

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2020/2021 (B0488A270001) Quality Management and Control of Industrial Systems (S02) Quality Management P Czech Ostrava 2 Optional study plan
2020/2021 (B0715A270005) Materials technologies and recycling P Czech Ostrava Optional study plan
2020/2021 (B0715A270005) Materials technologies and recycling K Czech Ostrava Optional study plan
2020/2021 (B0715A270006) Modern Production and Processing of Metallic Materials K Czech Ostrava 2 Optional study plan
2020/2021 (B0715A270006) Modern Production and Processing of Metallic Materials P Czech Ostrava 2 Optional study plan
2020/2021 (B0715A270007) Materials and technologies for the automotive industry P Czech Ostrava 2 Optional study plan
2020/2021 (B0214A270001) Art Foundry Engineering P Czech Ostrava 3 Optional study plan
2020/2021 (B0713A070001) Thermal energetics engineering P Czech Ostrava 2 Optional study plan
2020/2021 (B0713A070001) Thermal energetics engineering K Czech Ostrava 2 Optional study plan
2020/2021 (B0488A270001) Quality Management and Control of Industrial Systems (S01) Economics and Management in Industry P Czech Ostrava 2 Optional study plan
2020/2021 (B0488A270001) Quality Management and Control of Industrial Systems (S01) Economics and Management in Industry K Czech Ostrava 2 Optional study plan
2020/2021 (B0488A270001) Quality Management and Control of Industrial Systems (S02) Quality Management K Czech Ostrava 2 Optional study plan
2020/2021 (B0488A270001) Quality Management and Control of Industrial Systems (S03) Computer Control Systems in Industry P Czech Ostrava 2 Optional study plan
2020/2021 (B0488A270001) Quality Management and Control of Industrial Systems (S03) Computer Control Systems in Industry K Czech Ostrava 2 Optional study plan
2020/2021 (B0715A270004) Materials Engineering P Czech Ostrava 3 Optional study plan
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Occurrence in special blocks

Block nameAcademic yearForm of studyStudy language YearWSType of blockBlock owner

Assessment of instruction



2021/2022 Summer
2021/2022 Winter