711-0522/14 – Communication Skills (Kom Dov)

Gurantor departmentDepartment of Social SciencesCredits4
Subject guarantorMgr. Jana Matochová, Ph.D.Subject version guarantorMgr. Martina Schneiderová, Ph.D.
Study levelundergraduate or graduateRequirementCompulsory
Year2Semesterwinter
Study languageEnglish
Year of introduction2020/2021Year of cancellation
Intended for the facultiesFBIIntended for study typesBachelor
Instruction secured by
LoginNameTuitorTeacher giving lectures
SCH0130 Mgr. Martina Schneiderová, Ph.D.
Extent of instruction for forms of study
Form of studyWay of compl.Extent
Full-time Graded credit 2+2
Part-time Graded credit 0+8

Subject aims expressed by acquired skills and competences

- to characterize of types interpersonal communication - to recognize effective communication from ineffective - to understand empathy - to recognize positional and principal negotiating - to illustrate parallel transaction - to apply methods of leading interview - to analyze interpersonal styles in solving conflict - to demonstrate styles of manipulation

Teaching methods

Lectures
Seminars
Tutorials

Summary

The goal of seminary is to provide basic teoretical cnowledge of the psychology in the human communication and allow practice of choosen communication skills and technics.

Compulsory literature:

MüHLEISEN, Stefan and Nadine OBERHUBER. Karrierefaktor Soft Skills. Haufe Lexware, 2005. ISBN 978-3-448-06825-2. PETERS-KüHLINGER, Gabriele and John FRIEDEL. Soft Skills. Haufe Lexware, 2008. ISBN 978-3-648-03431-6.

Recommended literature:

GIBLIN, Les. How to be People Smart. Les Giblin Books, 2011. ISBN 9781937094034. PAUL, David. Communication strategies level 2. Heinle ELT, 2010. ISBN 9789814232623.

Way of continuous check of knowledge in the course of semester

Presentation,self-presentation, case-study solving

E-learning

LMS Moodle

Other requirements

There are no other requirements for students.

Prerequisities

Subject has no prerequisities.

Co-requisities

Subject has no co-requisities.

Subject syllabus:

1. General analysis human communication. Purpose of communication, communication context, communication motives. 2. Nonverbal communication. 3. Verbal communication. Paralinguistic. Principles of verbal communication. 4. Mistakes in judgment of others. 5. Empathy. Feedback. 6. Techniques of interviewing. 7. Influencing. Maneuver and manipulation. 8. The basic hostile pressure methods. 9. Negotiation, crisis communication. 10.Conflicts and solving,consequent-cooperative interview. 11.Interpersonal styles. 12.Transactional analysis. 13.Presentation. 14.Self-presentation.

Conditions for subject completion

Full-time form (validity from: 2020/2021 Winter semester)
Task nameType of taskMax. number of points
(act. for subtasks)		Min. number of pointsMax. počet pokusů
Graded credit Graded credit 100  51 3
Mandatory attendence participation: Compulsory participation in all seminary exercises, the maximum leave of absence is 20%.

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Conditions for subject completion and attendance at the exercises within ISP: Completion of all mandatory tasks within individually agreed deadlines.

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Occurrence in study plans

Academic yearProgrammeBranch/spec.Spec.ZaměřeníFormStudy language Tut. centreYearWSType of duty
2024/2025 (B1032A020013) Safety and Security P English Ostrava 2 Compulsory study plan
2023/2024 (B1032A020013) Safety and Security P English Ostrava 2 Compulsory study plan
2022/2023 (B1032A020013) Safety and Security P English Ostrava 2 Compulsory study plan

Occurrence in special blocks

Block nameAcademic yearForm of studyStudy language YearWSType of blockBlock owner

Assessment of instruction

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