711-0609/10 – Fundamentals of Social Manners - Etiquette (ZSCH)

Gurantor departmentDepartment of Social SciencesCredits2
Subject guarantorMgr. Petra Kowaliková, Ph.D.Subject version guarantorMgr. Petra Kowaliková, Ph.D.
Study levelundergraduate or graduateRequirementChoice-compulsory type B
Year2Semestersummer
Study languageCzech
Year of introduction2019/2020Year of cancellation
Intended for the facultiesFSIntended for study typesFollow-up Master, Bachelor, Master
Instruction secured by
LoginNameTuitorTeacher giving lectures
VYS06 Mgr. Markéta Janíková
KOW01 Mgr. Petra Kowaliková, Ph.D.
RAK0014 Mgr. Roman Rakowski, Ph.D.
ZEM0106 Mgr. Tomáš Zemčík, Ph.D.
Extent of instruction for forms of study
Form of studyWay of compl.Extent
Full-time Graded credit 0+2
Part-time Graded credit 8+0

Subject aims expressed by acquired skills and competences

The aim of this course is to gain social skills and habits, which could be applied to the professional intercourse with clients and trading partners. After finishing this course students know how to apply general rules of the etiquette to the particular social situations. They can use rules of etiquette within the basic professional events - entrance examination, accession to work, relations with colleagues, dealing with clients and partners. They may learn the issue of corporate culture, ethics, and communication in the company, the culture of foreign companies. On the basis of the knowledge of verbal and nonverbal communication students are capable of professional self-presentation, they know solutions to problem situations - working or private conflicts. Besides professional intercourse, students are able to represent successfully within the social events.

Teaching methods

Tutorials

Summary

In the contemporary society, employers emphasize not only professional knowledge and competencies, but also social and communication skills. The aim of the course is to cultivate this skills: the aim is the mastering - knowledge, and ability to apply - of the social rules and conventions. The fundamental element is the understanding of general rules of social intercourse and application of rules to the particular situations - professional and private. An important part of the course is focused on social interaction, verbal and non-verbal communication, on professional manners and on the resolving of difficult social events. The professional practice could be linked to participation in social functions and events. Therefore students are led to successfully representation of the firm and of themselves(code of conduct, dressing, and feasting). A significant part of the course is focused on corporate culture, internal and external business communication and culture of foreign companies.

Compulsory literature:

ADAIR, John Eric. Effective Communication: The Most Important Management Skill of All. 2nd ed. Pan Macmillan, 2009. ISBN 978-0-330-50426-3. CHANEY, Lillian H.; MARTIN, Jeanette S. The essential guide to business etiquette. 2nd ed. Greenwood Publishing Group, 2007. ISBN 978-0-275-99714-4. HOFSTEDE, Geert; HOFSTEDE, Gert Jan; MINKOV, Michael. Cultures and organizations. 3rd ed. New York: McGraw-Hill, 2010. ISBN 978-0-0716-6418-9. MORGAN, John. Debrett's New Guide to Etiquette and Modern Manners: The Indispensable Handbook. 2nd ed. Macmillan, 2007. ISBN 978-0-312-28124-3. ROBINSON, David Foster. Business etiquette: your complete guide to correct behaviour in business. 2nd ed. Kogan Page Publishers, 2000. ISBN 0-7494-3258-6.

Recommended literature:

EICHLER, Lillian. Book of etiquette. 1st ed. Cosimo, Inc., 2013. ISBN 978-1-60520-976-0. MARTIN, Jeanette S., CHANEY, Lillian H. Global Business Etiquette: A Guide to International Communication and Customs. 2nd ed. ABC-CLIO, 2012. ISBN 978-0-313-39717-2. RAMESH, Gopalaswamy; RAMESH, Mahadevan. THE ACE of soft skills. Attitude, communication and etiquette for success. 1st ed. New Delhi: Dorling Kindersley, 2010. ISBN 978-81-317-3285-4. SCHEIN, Edgar H. The corporate culture survival guide. 2nd, rev. ed. Jossey Bass, 2009. ISBN 978-0-4702-9371-3.

Way of continuous check of knowledge in the course of semester

Active participation in seminars, directed reading, problem-solving, presentations of selected topics, written test.

E-learning

The course is not taught through e-learning.

Other requirements

Requirements for the student are defined in terms of the course completion.

Prerequisities

Subject has no prerequisities.

Co-requisities

Subject has no co-requisities.

Subject syllabus:

1. Etiquette, historical development, and current concepts. 2. General rules of etiquette. 3. Social communication I. Nonverbal communication. 4. Social communication II. Verbal communication. 5. Personal and professional image. PROFESSIONAL ETIQUETTE 6. Introduction to the corporate culture. 7. Ethical behavior as a part of the corporate culture. 8. Internal communication of the company. 9. External communication of the company. 10. Foreign cultures and international business. ETIQUETTE OF SOCIAL EVENTS 11. Family rituals and ceremonies. 12. Religious rituals and ceremonies. 13. Formal and informal social events. 14. Table manners and table setting.

Conditions for subject completion

Full-time form (validity from: 2019/2020 Winter semester)
Task nameType of taskMax. number of points
(act. for subtasks)
Min. number of pointsMax. počet pokusů
Graded credit Graded credit 100  51 3
Mandatory attendence participation: Active participation in 80% of seminars at least.

Show history

Conditions for subject completion and attendance at the exercises within ISP: Final written test

Show history

Occurrence in study plans

Academic yearProgrammeBranch/spec.Spec.ZaměřeníFormStudy language Tut. centreYearWSType of duty
2022/2023 (N0715A270033) Applied Mechanics K Czech Ostrava 2 Choice-compulsory type B study plan
2022/2023 (N0715A270033) Applied Mechanics P Czech Ostrava 2 Choice-compulsory type B study plan
2022/2023 (N0713A070002) Energy Engineering K Czech Ostrava 2 Choice-compulsory type B study plan
2022/2023 (N0715A270007) Mechanical Engineering Technology K Czech Ostrava 2 Choice-compulsory type B study plan
2022/2023 (N0715A270007) Mechanical Engineering Technology P Czech Ostrava 2 Choice-compulsory type B study plan
2022/2023 (N0715A270035) Hydraulics and pneumatics P Czech Ostrava 2 Choice-compulsory type B study plan
2022/2023 (N0715A270037) Engineering Design (S01) Transport and process equipment P Czech Ostrava 2 Choice-compulsory type B study plan
2022/2023 (N0715A270037) Engineering Design (S02) Production Machines and Design P Czech Ostrava 2 Choice-compulsory type B study plan
2022/2023 (N0715A270037) Engineering Design (S03) Engineering Diagnostics P Czech Ostrava 2 Choice-compulsory type B study plan
2022/2023 (N0715A270037) Engineering Design (S04) Earthwork and Building Machines P Czech Ostrava 2 Choice-compulsory type B study plan
2022/2023 (N0715A270037) Engineering Design (S05) Design of industrial products P Czech Ostrava 2 Choice-compulsory type B study plan
2022/2023 (N0715A270037) Engineering Design (S06) Construction of Mechanical Parts P Czech Ostrava 2 Choice-compulsory type B study plan
2021/2022 (N0715A270007) Mechanical Engineering Technology K Czech Ostrava 2 Choice-compulsory type B study plan
2021/2022 (N0715A270007) Mechanical Engineering Technology P Czech Ostrava 2 Choice-compulsory type B study plan
2021/2022 (N0715A270008) Industrial Engineering P Czech Ostrava 2 Choice-compulsory type B study plan
2021/2022 (N0715A270008) Industrial Engineering K Czech Ostrava 2 Choice-compulsory type B study plan
2021/2022 (N0713P070001) Ecologization of Energetics Processes P Czech Ostrava 2 Choice-compulsory type B study plan
2021/2022 (N0715A270035) Hydraulics and pneumatics P Czech Ostrava 2 Choice-compulsory type B study plan
2021/2022 (N0715A270035) Hydraulics and pneumatics K Czech Ostrava 2 Choice-compulsory type B study plan
2021/2022 (N0715A270033) Applied Mechanics P Czech Ostrava 2 Choice-compulsory type B study plan
2021/2022 (N0715A270033) Applied Mechanics K Czech Ostrava 2 Choice-compulsory type B study plan
2021/2022 (N0714A270011) Control of Machines and Processes P Czech Ostrava 2 Choice-compulsory type B study plan
2021/2022 (N0714A270011) Control of Machines and Processes K Czech Ostrava 2 Choice-compulsory type B study plan
2021/2022 (N0719A270009) Robotics (S01) Designing of Robotic Workcells P Czech Ostrava 2 Choice-compulsory type B study plan
2021/2022 (N0719A270009) Robotics (S02) Mechanical Design of Robotic Systems P Czech Ostrava 2 Choice-compulsory type B study plan
2021/2022 (N0719A270009) Robotics (S03) Service Robotics P Czech Ostrava 2 Choice-compulsory type B study plan
2021/2022 (N0713A070002) Energy Engineering P Czech Ostrava 2 Choice-compulsory type B study plan
2021/2022 (N0713A070002) Energy Engineering K Czech Ostrava 2 Choice-compulsory type B study plan
2021/2022 (N0715A270037) Engineering Design (S06) Construction of Mechanical Parts P Czech Ostrava 2 Choice-compulsory type B study plan
2021/2022 (N0715A270037) Engineering Design (S03) Engineering Diagnostics K Czech Ostrava 2 Choice-compulsory type B study plan
2021/2022 (N0715A270037) Engineering Design (S01) Transport and process equipment P Czech Ostrava 2 Choice-compulsory type B study plan
2021/2022 (N0715A270037) Engineering Design (S04) Earthwork and Building Machines K Czech Ostrava 2 Choice-compulsory type B study plan
2021/2022 (N0715A270037) Engineering Design (S02) Production Machines and Design P Czech Ostrava 2 Choice-compulsory type B study plan
2021/2022 (N0715A270037) Engineering Design (S05) Design of industrial products P Czech Ostrava 2 Choice-compulsory type B study plan
2021/2022 (N0715A270037) Engineering Design (S01) Transport and process equipment K Czech Ostrava 2 Choice-compulsory type B study plan
2021/2022 (N0715A270037) Engineering Design (S04) Earthwork and Building Machines P Czech Ostrava 2 Choice-compulsory type B study plan
2021/2022 (N0715A270037) Engineering Design (S05) Design of industrial products K Czech Ostrava 2 Choice-compulsory type B study plan
2021/2022 (N0715A270037) Engineering Design (S02) Production Machines and Design K Czech Ostrava 2 Choice-compulsory type B study plan
2021/2022 (N0715A270037) Engineering Design (S03) Engineering Diagnostics P Czech Ostrava 2 Choice-compulsory type B study plan
2020/2021 (N0713A070002) Energy Engineering K Czech Ostrava 2 Choice-compulsory type B study plan
2020/2021 (N0713A070002) Energy Engineering P Czech Ostrava 2 Choice-compulsory type B study plan
2020/2021 (N0715A270008) Industrial Engineering K Czech Ostrava 2 Choice-compulsory type B study plan
2020/2021 (N0715A270008) Industrial Engineering P Czech Ostrava 2 Choice-compulsory type B study plan
2020/2021 (N0715A270007) Mechanical Engineering Technology K Czech Ostrava 2 Choice-compulsory type B study plan
2020/2021 (N0715A270007) Mechanical Engineering Technology P Czech Ostrava 2 Choice-compulsory type B study plan
2020/2021 (N0715A270033) Applied Mechanics P Czech Ostrava 2 Choice-compulsory type B study plan
2020/2021 (N0715A270033) Applied Mechanics K Czech Ostrava 2 Compulsory study plan
2020/2021 (N0714A270011) Control of Machines and Processes K Czech Ostrava 2 Choice-compulsory type B study plan
2020/2021 (N0714A270011) Control of Machines and Processes P Czech Ostrava 2 Choice-compulsory type B study plan

Occurrence in special blocks

Block nameAcademic yearForm of studyStudy language YearWSType of blockBlock owner
Subject block without study plan - FS - K - cs 2023/2024 Part-time Czech Optional FS - Faculty of Mechanical Engineering stu. block

Assessment of instruction



2022/2023 Summer
2021/2022 Summer
2020/2021 Summer